Customer care is a critical component of business achievement and success. Each contact your clients have with your business is a chance for you to improve your standing with them and improve the probability of additional sales. Through this course students will be explained what customer care and its management includes. It will also explain how students can utilize client contact, criticism and dedication plans to hold existing customers, increment your deals to them and even win new customers. It additionally covers how to plan for accepting a customer protest. After completing this course from GTIM, you will get a clear idea about the learning and career opportunities in this domain.